A Clear and Straightforward Refund Policy.
This Refund Policy explains when a VPS hosting order may be eligible for a refund, how cancellation requests are handled, and which services or situations may be excluded.
Simple Conditions for Eligible Orders
Refund requests are reviewed according to the conditions below. Customers should review service specifications and applicable policies before completing an order.
Refund Request Period
Eligible first-time VPS orders may be considered for a refund when the request is submitted within 7 days of the original service activation.
One Refund Per Customer
The introductory 7-day refund option is intended for a customer's first eligible VPS order and may be limited to one approved refund per customer.
VPS Service Eligibility
Refund eligibility applies only to qualifying VPS services. Specific products, plans, configurations, or promotional offers may have different conditions.
Non-Eligible Situations
Refunds may not apply to renewals, upgrades, add-on services, previously refunded orders, or services affected by prohibited use or policy violations.
Cancellation Requests
A cancellation request does not automatically create a refund. Refund eligibility is reviewed separately according to this policy and the applicable service terms.
Policy Violations
Orders associated with fraud, abuse, unauthorized activity, prohibited content, or other violations of our policies may not qualify for a refund.
Refund Review
Each request may be reviewed using relevant order, payment, activation, and service information to determine whether the applicable refund conditions are satisfied.
Refund Processing
Approved refunds are processed through the applicable payment method or payment provider, subject to the provider's processing time and applicable transaction requirements.
Chargebacks & Payment Disputes
Customers should contact DeltaVPS first when a billing or refund concern arises so the order can be reviewed before initiating a payment dispute where appropriate.
Applicable Terms
This Refund Policy should be read together with the Terms of Service, Acceptable Use Policy, and other applicable DeltaVPS service policies.
Before Requesting a Refund
Please include the relevant order information when submitting a refund request. This helps us review the service and determine eligibility more efficiently.
Need Help With a Refund Request?
Contact our support team if you have questions about eligibility, cancellation, billing, or an existing refund request.